Returns & Exchanges
At GL.iNet EU, we want you to be completely satisfied with your networking hardware. If you are not happy with your purchase, you can return your items within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the device in its original packaging, ensuring all accessories, cables, and manuals are included to avoid restocking fees.
Ship to Service Center
Affix the provided shipping label or address the package to our European warehouse and drop it off at your nearest authorized carrier.
Inspection and Refund
Once our technicians verify the item's condition, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing